FAQ

It protects you from liability in situations such as product theft, damage or loss of the device or any part of it, as well as coverage for late fees incurred.

Choosing our Wi-Fi Phone over a traditional Wi-Fi unit offers numerous advantages. With a Wi-Fi unit, you’re simply connecting your own phone to the internet, which might not allow you to make local or international calls while in Ireland.

Renting a Wi-Fi Phone is a breeze!

Select your desired rental period, fill in your details, and complete the payment. We’ll have your Wi-Fi Phone ready for pickup at your selected location or we can ship it directly to your accommodation in Ireland.

For customers who have paid for Protection, you will not be responsible for the loss or theft of the device. However, for those who have not opted in, a product premium of €250 is charged.

Delivery and return costs 15€

When you receive the order, you will be provided with a prepaid return envelope. Please return all equipment in the return envelope and make sure it is properly sealed.

Absolutely! The Wi-Fi Phone can be used as a hotspot, allowing you to connect up to 10 devices at the same time. It’s like having a portable Wi-Fi unit that also lets you make calls, navigate, and more.

Due to force majeure circumstances, if you decide to cancel your order, we will require at least 5 days notice before the actual delivery date. In this case, we will offer a full refund minus the seller fee.

If the cancellation occurs within 3 days or 2 hours prior to the delivery date, no refunds will be issued.

Once the refund has been made, it will take 5 to 10 business days to reach your account.

We are using Vodafone, Ireland’s leading network provider.

With Vodafone 5G, you’ll experience the best coverage available across the country. Vodafone boasts more than 99% population coverage for Voice, Data, and Text services, ensuring you stay connected wherever your Irish adventure takes you.

Their network extends to over 90% coverage in every county, guaranteeing seamless communication even in remote areas.

Recently awarded Best for Voice and Best for Data in a national benchmark exercise, Vodafone is committed to providing top-notch service to its users. Plus, they offer the widest HD voice coverage footprint in the market and are always at the forefront of innovation, bringing new technologies to the Irish market first.

Rest assured, you’ll have reliable and cutting-edge connectivity with Vodafone as your network provider during your SIMPHONE rental.

© 2023 SIMPHONE